Riggins Whitewater Market is a family-owned local grocery chain operated by John Llewelyn in central Idaho. This community grocery store offers a diverse range of products, including groceries, sporting goods, and general hardware, with an inventory of 12,000 items (SKUs).

  • By implementing ESLs, the store streamlines work processes, enhancing customer service and achieving impressive ROI through significant time and labor savings. ESLs enable employees to easily ensure accurate product placement, quickly update prices and promotions, and provide crucial country of origin information for produce.

Challenges and Solutions

 

In a small community with a limited workforce pool, simplifying processes is essential for enhancing customer service and satisfaction. Store owner John Llewelyn is impressed by the incredible time-saving convenience of the ESL solution and the benefits it brings to his store, employees, and customers.

 

Key Features and Benefits

 

  • Rapid and Precise Price and Information Updates: Price and ad information can be pushed to thousands of SKUs simultaneously within seconds. The efficiency and time savings are unmatched.

  • Stock-to-Light: The stock-to-light feature directs associates to the correct product location on the shelf using a flashing light, which improves product placement accuracy.

  • Country of Origin: The country-of-origin feature allows associates to scan the ESL and input the product’s origin. This information is displayed within thirty seconds, aiding produce managers in maintaining USDA compliance and keeping customers informed.

 

Return on Investment

 

After two and a half years of utilizing this solution to manage 12,000 SKUs, the return on investment has been substantial. The time and labor savings have far exceeded expectations, making it a highly worthwhile investment.

 

Unrivaled Service and Execution with Aperion by Hussmann

 

"Aperion by Hussmann, Riggins Whitewater Market’s ESL implementation and support partner, is the largest reseller of Hanshow products in North America. Their exceptional customer service and collaboration with Riggins Whitewater Market and Hanshow to develop templates, expand their ESL use cases, and manage ESL information have greatly streamlined the process and increased speed to ROI for Riggins."

 

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 Implementation and Support Partner

 

“I was definitely one of the driving force to embrace the Electronic Shelf Label technology fully, it was almost immediate that everyone starts to understand the possibilities of ESLs.”

Riggins Whitewater Market· Store Owner John Llewelyn
 

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